Webinar: Future of Toll Collection | Alpen Maut System GmbH

Alpen Maut System GmbH ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our site and our services. We are located at 10 Wiener Street, Floor 3, 1010 Vienna, Austria. Our primary activities involve electronic toll collection, road usage charge calculation, violation enforcement systems, traffic data analytics, and consulting services within the transportation technology sector.

1. Information We Collect

We collect several types of information from and about users of our site, including:

Personal Data: This includes information that identifies you as an individual, such as your name, contact information (postal address), vehicle registration information (license plate number), and payment information (if applicable for our services). We collect this information when you register for our services, use our electronic toll collection systems, or contact us directly.
Usage Data: This includes information about how you use our site and our services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We collect this data to improve the functionality and user experience of our site and services.
Location Data: Depending on the services you use and your device settings, we may collect location data. This data may be used for toll calculation, traffic management, and violation enforcement. We handle location data with utmost care and in accordance with applicable laws.
Toll Transaction Data: When you use our electronic toll collection systems, we collect data related to your toll transactions, including the date, time, location, and amount of the toll. This information is essential for providing our core services.
Device Data: Information about the devices used to access our services, including device model, operating system, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and Maintaining Services: To operate our electronic toll collection systems, calculate road usage charges, and administer our online platform.
Customer Support: To respond to your inquiries, provide technical support, and resolve disputes.
Improving Our Services: To analyze usage data and feedback to improve the functionality, user experience, and security of our site and services.
Enforcement and Security: To detect, prevent, and address fraud, security breaches, and violations of our terms of service. This includes violation enforcement relating to road usage.
Communication: To send you important notices, updates, and promotional materials related to our services (where permitted by law and with your consent, if required).
Legal Compliance: To comply with applicable laws and regulations, including tax and accounting requirements.
Traffic Management: To contribute to overall traffic management strategies, potentially in anonymized or aggregated forms to ensure your personal data is protected.

3. Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We may share information with third-party service providers who assist us with payment processing, data analytics, customer support, email delivery, hosting services, and other essential business functions. We ensure that these providers are contractually obligated to protect your information and use it only for the purposes we specify.
Government Authorities: We may disclose information to government authorities, law enforcement agencies, or other regulatory bodies when required by law or in response to a valid legal request, such as a subpoena or court order. This includes situations relating to toll violation enforcement.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Partners: With partner companies that provide tolling interoperability or related services, to facilitate seamless travel across different tolling systems. Any such sharing will be based on contractual agreements and will be limited to the data necessary for interoperability.

4. Legal Basis for Processing

Our legal basis for processing your personal data depends on the specific purpose:

Contractual Necessity: We process your personal data when necessary to perform our obligations under a contract with you (e.g., providing electronic toll collection services).
Legitimate Interests: We process your personal data when we have a legitimate interest in doing so, and your rights and freedoms do not override those interests (e.g., improving our services, preventing fraud).
Legal Obligations: We process your personal data when necessary to comply with our legal obligations (e.g., responding to legal requests).
Consent: In some cases, we may rely on your consent to process your personal data. You have the right to withdraw your consent at any time.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain toll transaction data for a certain period to comply with tax and accounting requirements. Vehicle registration information may be retained for the duration of your active account and for a limited period thereafter to handle any outstanding toll violations or inquiries.

7. Your Rights

You have the following rights regarding your personal data:

Right to Access: You have the right to access the personal data we hold about you and to receive a copy of that data.
Right to Rectification: You have the right to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You have the right to request that we erase your personal data, subject to certain exceptions (e.g., when we are required to retain the data by law).
Right to Restriction of Processing: You have the right to restrict the processing of your personal data in certain circumstances (e.g., when you contest the accuracy of the data).
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances (e.g., when we are processing the data for direct marketing purposes).
Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with the data protection authority in your country if you believe that we have infringed your data protection rights.

To exercise any of these rights, please contact us at 10 Wiener Street, Floor 3, 1010 Vienna, Austria.

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity on our site. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to personalize your experience, analyze website traffic, and improve our services. You can control cookies through your browser settings.

9. Links to Other Websites

Our site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our site. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at 10 Wiener Street, Floor 3, 1010 Vienna, Austria.